Extended warranty service.
The service team of YUME is available at your disposal regarding any question or clarification required and we will be happy to assist you.
1 month: voltage lock, display, front & tail light, on-off switch, controller.
3 months: brake discs, brake levers, charger.
6 months: handlebar, folding mechanism, springs/shocks, rear-wheel fork, folding buckle, battery, motor (motor wire issues not included). The warranty does not cover conditions, malfunctions, or damage caused by incorrect usage, maintenance, or adjustment as advised in the user manual.
We provide our customers with free replacement parts once. The warranty is limited to the first purchaser only and if you sell your YUME it cannot be transferred to the next purchaser. If you need to claim under the warranty the purchaser is required to present the purchase invoice.
In-stock products shipped from the US and Europe warehouses are usually delivered within 3-7 days after order. Depending on the delivery destination, it could take slightly longer, though. On the other hand, in-stock shipment from China (factory) is delivered within 14-40 days.
This product supports fast shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and the USA.
*Europe stock – Duty-free fast shipping and after-sale service.
*USA stock - Duty-free fast shipping and after-sale service.
1. To Russia takes 20-30 days (except remote area)
2. To Malaysia, Thailand, South Korea, Singapore takes 7-15 days
The above is the approximate delivery time according to our past experiences. We always strive to provide the very best reliable shipping service and hope our products arrive at their destinations on time. However, the delivery may be slightly delayed due to customs clearance, public holidays, bad weather, airline strikes, etc. Nevertheless, our shipping service will always keep you updated on the shipping status of your order.
Thank you for your understanding!
Warranty & Returns
YUME Warranty & Returns policy :Click Here
YUME SCOOTER SAFETY TIPS : Click Here