Extended warranty service.
The service team of YUME is available at your disposal regarding any question or clarification required and we will be happy to assist you.
1 month: voltage lock, display, front & tail light, on-off switch, controller.
3 months: brake discs, brake levers, charger.
6 months: handlebar, folding mechanism, springs/shocks, rear-wheel fork, folding buckle, battery, motor (motor wire issues not included). The warranty does not cover conditions, malfunctions, or damage caused by incorrect usage, maintenance, or adjustment as advised in the user manual.
We provide our customers with free replacement parts once. The warranty is limited to the first purchaser only and if you sell your YUME it cannot be transferred to the next purchaser. If you need to claim under the warranty the purchaser is required to present the purchase invoice.
This product only can be shipped and support duty-free fast Shipping to the following countries at present:
USA,United Kingdom, Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Romania, Finland, Bulgaria,
Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia
*Europe stock ,Duty Free Fast Shipping.Offer After Sale Service in Europe.
*USA stock ,Duty Free Fast Shipping.Offer After Sale Service in USA.
In stock products, when ordered will receive within 7 days.
Factory delivery requires 30-45 days shipping time
And products can be shipped to countries except EU&US area.
1. To Russia, take 20-30 days (except remote area)
2. To Malaysia, Thailand, South Korea, Singapore take 7-15 days
The above is the approximate delivery time according to our experience.We will do our best to provide reliable shipping service and hope it'll arrive on time.
However, the delivery may be delay due to Custom Clearance, Public Holiday, Bad Weather, Airline Strike, Hurricane Sandyand and so on.
Thank you for your understanding!
Warranty & Returns
YUME Warranty & Returns policy :Click Here
YUME SCOOTER SAFETY TIPS : Click Here